Return Policy
If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free within the contiguous U.S. so long as:
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
- Your return request is submitted within 30 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria. Please note that we cannot accept returns or exchanges placed online at any of our store locations, and in-store purchases cannot be returned via our online portal. Ankis are not eligible for returns or exchanges.
Click here to get started on an exchange or return.
Timing
Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us.
Free Shipping
We offer free shipping within the contiguous U.S. for orders over $50. We also offer free return shipping for items valued at $80 or more - including footwear, jackets, bags, and belts - shipped within the contiguous U.S. Please note that we do not ship to P.O. boxes.
Orders with expedited shipping that are placed after 2pm ET will not ship the same day. Please note that orders do not ship on Saturdays, Sundays, or major US holidays.
We reserve the right to refuse free shipping for any customer returns. International shipping costs are not covered by Ankis Company.
Note: Due to high order volume and the COVID-19 pandemic, it may take slightly longer than normal to ship your order. You will receive an email notification when your order ships. Please don’t hesitate to contact us if you have any questions about your order. Thank you for shopping with us!
Order Changes & Cancellations
Our orders are packaged and shipped out quickly after they are placed to ensure that your shoes arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We'll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. Depending on the amount of time after the order has been placed, order changes may be subject to a fee of $17.60.
Need to make a change to your order? Send us an email.
International (Non-U.S.) Shipping & Returns
We love our growing community! As of this year, our products have been shipped to more than 100 countries around the world. For details on how shipping & returns work outside the U.S., please visit our International Shipping & Returns page here.
Defective/Flawed Products
We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist. Unauthorized third party purchases are not covered by Ankis Company.
Final Sale
Any items purchased as final sale may not be returned or exchanged.