The Ankis offers free returns and exchanges on products that are available for purchase provided the packaging is in tact and has not been used upon return or exchange. This policy is good for 30 days from date of purchase.
If you’ve ordered the wrong size of something, or the wrong product, or have any other issue, you can always exchange or return your order for free within the contiguous U.S. so long as:
1.Your items are unworn, unused, undamaged, in re-sellable condition (i.e. no creases or wear on soles or insoles), and in their original packaging.
2.Your return request is submitted within 30 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria. Please note that repairs and customizations are not eligible for returns or exchanges.
CONTACT US to get started on an exchange or return.
Timing
Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us.
Free Shipping
We offer free shipping within the contiguous U.S. Orders with expedited shipping that are placed after 2pm ET will not ship the same day. Please note that orders do not ship on Saturdays or Sundays.
We reserve the right to refuse free shipping for any customer returns. International shipping costs are not covered by The Ankis.
Returns/Exchanges
You may exchange or return your items for a full refund as long as:
1.Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
2.Your return request is submitted within 30 days of receiving your original order.
Defective/Flawed Products
We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist. Unauthorized third party purchases are not covered by The Ankis Company.
Contact
If you have any further questions, please do not hesitate to contact us via the Ankis Website or the official account on Instagram or Facebook.
Our team offers 24/7 service for you!
Email contact:
Customer Email: contactus@ankisshoes.cn
Business Email: business@ankisshoes.cn